warranty

LELO Warranty

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INTRODUCTION

At LELO, we stand by the quality of all our Pleasure Products. Please consult our product support pages for any LELO purchase issues.

If your problem persists, please do not dispose of your faulty product and follow the instructions to complete a warranty claim. We encourage you to always register your product so that you can enjoy our products stress-free. All LELO products come with a 1-year worldwide manufacturing warranty. In countries mandating a longer warranty time, LELO extends the warranty appropriately.

MAKING A WARRANTY CLAIM

To activate your Warranty:

  1. Go to our website's log-in section in the top right corner to create your account.
  2. Register your product using the serial number from inside the box.
  3. Keep your original purchase receipt as evidence that the date of your claim is within the warranty period.

1-YEAR WARRANTY CONDITIONS (PLEASURE OBJECTS ONLY)

1. LELO warrants your pleasure object for ONE (1) YEAR, after the original purchase date, against defects due to faulty workmanship or materials that affect the product's function. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse, or neglect. Taking the pleasure object apart (or its accessories) will render the warranty invalid. We'll replace your product free of charge for all claims made within the warranty period.

2. We might ask you to return the product to us under specific circumstances. If we request a return, the product must be sent back with a Return Merchandise Authorization (RMA) number. Please note that shipping costs are non-refundable.

3. For all claims resolved within the 1-year warranty period, the replacement product's warranty is calculated from the original purchase date.

4. We don't offer a refund clause, store credit in exchange, or a satisfaction guarantee, only a refund for unopened items purchased on lelo.com within 14 days of receipt. (See LELO FAQ for more details).

5. All warranty claims need to be supported by reasonable evidence that the date of the claim is within the warranty period and that the device has a fault.

This undertaking is in addition to a consumer's statutory rights and does not affect those rights in any way. If you experience any problems with your product or believe you are eligible for a warranty claim, please contact customercare@lelo.com

10-YEAR QUALITY GUARANTEE

If you find your product is faulty outside the 1-year warranty period or you've lost your proof of purchase, you can claim this Warranty. You will be entitled to a 50% discount on www.lelo.com for buying a new device, limited to one-time use only, applicable to up to 5 items in a single order, excluding Bundles and the Luxe Line. If used in addition to other discounts or purchasing discounted products, this discount will be calculated as 50% off the non-discounted price of the item.

PicoBong

All PicoBong products carry a 1-Year Warranty but do not fall under the 10-Year Guarantee. Full coverage details can be found within your product's packaging.