As you can imagine, the return process for sex toys is different from other products due to hygienic reasons. We’re here to address the most common concerns when returning a sex toy.
General Return Policies for Sex Toys
FAQ: Can you return a sex toy?
Most retailers do not accept returns for opened items because they are then unsafe to sell to other customers. Even if a toy hasn’t been used, it can still be exposed to bacteria through touching someone’s hands or surfaces. To ensure the safety of every customer, all toys that are purchased are brand new and have passed many quality and safety checks before arriving to customers.
If you’ve purchased a product and have decided you don’t want it before opening it, many companies have a sex toy return policy. The typical requirements for return are that it is unopened and unused in order to get a refund for sex toy.
There may also be different return options or requirements if you’ve purchased online versus in-store. Make sure to check both to see if there is a better option for you. You can always call the store or reach out to customer service to discuss your options.
Exceptions and Store-Specific Policies
Some companies may offer sex toys satisfaction guarantees – giving you different options if you’ve tried the item and don’t like it. Be aware that satisfaction guarantees are usually valid only within a specific time frame, so make sure to make a mental note of when you would need to contact them by. Each store’s satisfaction guarantee will be specific to that store, so you’ll need to check with them.
The most common exception is if a product is defective and covered under a manufacturer warranty. If this is the case, companies typically offer a sex toy exchange or return. Note that warranties also typically have a time frame and are only valid if a product is defective (not broken by user error). If you reach out and the product isn’t covered under warranty, they might offer you a new product of your choice at a discounted price.
What To Do If You Can’t Return a Sex Toy
If you’re unable to return your sex toy, you might have the option to exchange it or receive store credit for a better suited device.
If your device isn’t working as expected, make sure to troubleshoot it first. Most troubleshooting manuals can be found on the product webpage or by googling the product name + manual. Trying to fix it yourself can often save time communicating back and forth with customer service.
If your toy is either unopened or opened and unused, you can try selling it through a reseller online. Be sure to indicate if it has been opened so the customer can ensure proper hygiene measures once they receive it.
How To Avoid Disappointment When Buying a Sex Toy
Reading customer reviews is the best way to circumnavigate receiving a toy that doesn’t meet your expectations. Reviews are filled with highlighted product features and explanations of stimulation types that can give you a better understanding of if the toy is suited for your individual needs.
Since sex toys are used intimately with our bodies, ensuring that they’re made with the best qualities is important in having peace of mind that they’re safe to enjoy. Look for body-safe materials listed in product descriptions and remember to use lubricants that work with those materials as some can degrade them.
You can always reach out to customer support for recommendations on beginner sex toys or sex toys that are ideal for what you know you like. A general rule of thumb is to start with beginner-friendly sex toys to discover what you like about them, then invest further into those features.
Conclusion
Responsible purchasing decisions start by exploring retailers with consumer-friendly policies. Low-budget toys typically have limited options, so it’s worth considering premium brands, like LELO, that have over 25 years of experience in the industry and supporting various customer needs.
If you aren’t satisfied with your purchase, explore the company’s return, exchange and warranty policies. And if your product doesn’t apply to them, try revisiting the product in a different use or reselling it if it hasn’t been used. Knowing what all your options are is the first step in making the best choice for you.
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